Flora North is committed to creating fresh and personalized designs for every order we take. On occasion you may select a design from our site, elements of which are unavailable. In this case, we will need to make a substitution. The following are guidelines we will follow when such an occasion arises:
Fresh Flower Orders
For fresh flower orders, we will make every effort to maintain the “look” and “feel” of the arrangement you have chosen by considering the flowers, colors, shape, texture and design style you have selected. If a major substitution is necessary, we will attempt to contact you by phone.
For plant orders, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type but may substitute with another color. Container styles for plant orders will be as similar to the original selection as possible.
We understand that orders for some occasions (funerals, birthdays, anniversaries…) require timely deliveries. Should we need to make substitutions for such orders, we will contact you as soon as possible. If, however, we are unable to contact you via the information you provided, we will deliver the order with the substitution made due to its time-sensitive nature.